PIN Debit FAQs

Answers to common questions around setting up and operating your PIN Debit terminal.
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I received a decline code, now what?

I received an error code, now what?

Is there a tipping feature / workflow with PIN Debit?

Can I enable flat $ amount tipping as opposed to % based?

What are the tipping increments?

Can I turn tipping on and off?

How will I know who gets the tip at the end of the shift?

Can PIN Debit be used with delivery?

How are deposits into the merchant bank account labeled? Is it from Dutchie, Paynetworx or something else?

How do I issue refunds when using PIN Debit?

What happens if my terminals aren’t working?

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