PIN Debit In Store

I received a decline code, now what?

Code

Message

Decline reason

Next steps

Declined

Error/Decline – Debit network not supported

The majority of transactions will work with our PIN Debit solution, but we can't guarantee that the regional debit network can read all consumer debit cards. As a result, some consumer's debit cards will be declined because that regional debit network cannot process that specific debit card.

Ask consumer to use another funding instrument (another debit card, Dutchie Pay or cash)

M05

Do not honor

Message coming from bank

Tell consumer to contact bank and use another from of payment

M14

Invalid card or invalid account

Account not valid

Ask consumer to use another funding instrument (another debit card, Dutchie Pay or cash)

M41

Lost card; pick-up

Card reported lost

Tell consumer to contact bank and use another from of payment

M51

Insufficient Funds

Consumer does not have sufficient funds to cover txn

Ask consumer to pay in cash

M54

Expired Card

Card no longer valid

Ask consumer to use another funding instrument (another debit card, Dutchie Pay or cash)

M55

Incorrect PIN

Consumer entered wrong PIN

Re-enter correct PIN or choose another funding Instrument

M57

Transaction not permitted to cardholder

Cardholder is not authorized to complete transaction

Tell consumer to contact bank and use another from of payment

M59

Suspected fraud

Potential Fraud user

Tell consumer the card was declined and ask if they would prefer to pay in cash

M61

Exceeds withdrawal amount limit

Consumer has exceeded his daily spending amount

Tell consumer that they cannot complete another transaction today with this card.

M62

Restricted card

Debit card is restricted and cannot be used now.

Tell consumer to contact bank and use another from of payment

M75

Allowable Number of PIN tries exceeded

Consumer has exceeded the number of PIN entries

Ask consumer to use another funding instrument (another debit card, Dutchie Pay or cash)

I received an error code, now what?

Code

Message

Decline reason

Next steps

Tran Device ID XXXXXXX is not connected

Electronic Payment Failed. Error (status = 200) while processing payment.

There are connection issues with their terminal and the setup in the back office or within DataCap’s system.

First ensure that the terminal is paired correctly in the back office and set up correctly within DataCap’s system. If all is correct, this error could indicate that the unit does not have an internet connection or just isn't powered on.

Is there a tipping feature / workflow with PIN Debit?

Yes. You can enable or disable tipping on the PIN Debit integration settings page. If disabled, then the tipping option will not appear on the payment terminal screen when the customer is prompted to process their payment.
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Can I enable flat $ amount tipping as opposed to % based?

Not at this time

What are the tipping increments?

Increments of five: 5%, 10%, 15%, 20%, other.

Can I turn tipping on and off?

To turn on tipping for PIN Debit simply go to your POS back office and navigate to the left rail and click Settings -> Integrations -> PIN Debit. Select the dropdown next to Enabled and select Yes and hit Save. If you want to disable the tipping feature for PIN Debit, go to your POS back office and navigate to the left rail and click Settings -> Integrations -> PIN Debit. Select the dropdown next to Enabled and select No and hit Save.

How will I know who gets the tip at the end of the shift?

At the end of the day, you can pull the closing report in DPOS integrated reports that will show by transaction the name of the budtender that checked out that customer and the tip amount.
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Can PIN Debit be used with delivery?

Yes, the Ingenico Move/5000 is travel / delivery friendly and can be used wirelessly with 4G and / or LTE. Note: 4G capabilities require a $35 Wireless Data Plan monthly fee.

How are deposits into the merchant bank account labeled? Is it from Dutchie, Paynetworx or something else?

Paynetworx is the processor that is moving the money, so the merchant descriptor that the merchant sees in their bank account will be from Paynetworx.

How do I issue refunds when using PIN Debit?

To issue a refund:
1. Press the enter key to bring up the main menu.
2. Press 1-Return.
3. Enter the return amount.
4. Present card.

For standalone mode, refunds are processed very similarly to sales. Returns are not linked to a prior transaction in standalone mode.