customer chat for cannabis retailers

🚀 new
🔥 coming soon
🎉 new features
Improved customer communication for dispensaries
Dutchie makes it easy for dispensaries to engage with customers via chat.
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Instant Updates
Quickly start and manage conversations with customers regarding time-sensitive updates such as order modifications or pickup nuances.
Boost Loyalty
By engaging 1-on-1 with your customers via chat, you're able to create a personalized experience in real-time, driving customer satisfaction and loyalty.
User friendly
With an intuitive and easy-to-use interface, the chat application is pleasantly reminiscent of many familiar chat and messaging tools.
Customer chat
Customer messaging allows you to send an email containing a link to initiate a chat with customers who have placed orders in the past 72 hours at your dispensary.
Point of Sale
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Ecommerce
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FAQs

When you message a customer, they'll receive a text message to their phone number reading “Hey you have a message, check your email to chat”. From there, the consumer needs to go to their email and click the link. Then they will have a chat experience familiar to most popular messaging apps.

In the instance the customer has input a phone number that is a landline, the message will go to their email instead.

WHAT'S NEXT

Point of Sale

Say goodbye to manual data entry. Dutchie Pay integrates with our Dutchie POS to keep transactions flowing seamlessly.
Learn more

Want to dive deeper?
Head to the Resource Center.

Find video tutorials and step-by-step instructions to start taking PIN Debit payments, plus marketing tips and downloadable, ready-to-share assets.
Visit the Resource Center