DutchiePay Getting Started

Ecommerce

Follow the instructions on how to activate Dutchie Pay Ecommerce so you can start accepting payments online.

Read the guide ↓

step 01

Receive order

Ecommerce orders placed and purchased with Dutchie Pay will arrive in the specified status queue on your register.

step 02

Finalize order

Once an ecommerce order has been picked up, select Pay with Dutchie Pay on the register to close out the transaction and complete the order.

The register will show that no further payment is needed as payments are pre-authorized at the time of order.

In-store

Follow the instructions on how to activate Dutchie Pay in-store so you can start accepting payments in-store.

Read the guide ↓

step 01

Select Dutchie Pay as a payment type

Dutchie Pay will show up as a new payment type on the register.
Budtender asks the customer if they'd like to pay with Dutchie Pay.

step 02

Customer scans the Dutchie Pay QR code

Note

Dutchie will provide you with a small sign and/or sticker that displays a Dutchie Pay QR code. This will be how customers will start the payment process.

Budtenders will ask the customer to scan the QR code which pulls up a website that asks the customer to log in to their Dutchie Pay account and allows them to pay with Dutchie Pay in-store.
Budtender taps 'Continue' button to proceed to linking screen. This is a manual step to help budtenders guide customers through the experience.

step 03A

Scan customer's phone to link account

If the customer is using Dutchie Pay in-store for the first time, they will have to link their account.
The customer's phone will display a Barcode (after they have signed into their Dutchie Pay account).
Budtender scans the Barcode on the customer's phone. Budtender scans the customer's Barcode with the scanner. This will automatically link the cusomer's account.

Pro Tip

If there is an issue, or an error shows upon the register, the budtender can ask the customer to generate a numeric code. Budtender can enter this code on the register to link the account. (See Step 03B next)

step 03B

Enter the code manually

If the scanner isn't reading the customer's phone screen
Budtender asks the customer to tap the 'Enter Code Manually' button on the customer's phone, to display a numeric code.
Budtender enters the numeric code Budtender taps 'Enter Code' button on the register to input the numeric code. Upon successful code entry, Budtender taps 'Link Account' button and if it is successful, the customer's account will be linked immediately.

step 04

Wait for customer confirmation

The customer will be able to see the order details on their phone. Wait for them to press 'Confirm'.
Wait for the customer to confirm their payment on their mobile device.

Note

This step requires NO ACTION on the budtender's side.

step 05

Complete order

The customer has confirmed their order.
After customer taps 'Confirm' on their mobile device, the register will automatically update to the 'Confirmation Received' screen.
Budtender then clicks the 'Complete' button to complete the 'Payment' and the Register will update to the 'Payment Success' screen.

step 06

Payment successful

The register will display the payment was successful.
A customer will be able to see the payment was successful on their mobile device as well.
Budtender completes any other actions that are needed (e.g. print receipt), and taps 'Done'.

Customer's repeat visit

Upon a customers repeat visit, after the budtender clicks the 'Dutchie Pay' button, the 'Order' is automatically sent to the customer's mobile device and register will update to the 'Waiting for Customer Confirmation' screen.

Pro Tip

Linking only needs to be done for the customer's first visit!

step 01

Placing an order

Consumers shops online via a Dutchie ecomm menu and select Dutchie Pay at checkout.
When the customer is ready, they click Place Order to finalize their purchase.
A balance and fraud check is completed to confirm they have funds available for their order.

step 02

New delivery order

The Dutchie Pay order creates a cart in DPOS with the customer’s profile attached.
Depending on the Dispensary setup in Dutchie POS, this will be assigned to the guestlist status that the dispensary has designated for New Delivery Order.

step 03

Customize order

Next you will need to select the cart and assign products to the order.

step 04

Delivery manifest

Click on the Delivery button to create the Delivery Manifest and assign a Driver and click Save.

Note

This step is only required if the order is created on the DPOS, as selecting the delivery options will classify the order as a delivery order.

step 05

Delivery route

Click the side rail to navigate to the Delivery tab.
Toggle the checkbox next to the order you wish to assign to the route and click Create Route.
If adding to an existing route that has not yet been started, click Add to Route.

step 06

Add delivery details

Add the following details as needed to the order:

If the driver isn't ready to deliver the order, you can choose to click Save.
If the driver is ready to have this appear on mobile checkout, you can click ready for delivery.

step 07

Ready for delivery

When you are ready for the order to appear in your driver’s queue, click the three dots next to the order and choose Edit Delivery and select Ready for Delivery.

step 08

Start route

Click the three dots next to the new route and choose Start Route to dispatch your driver with the order.

step 09

Sign in to mobile app

The delivery driver will deliver the orders per the route assigned.
Once at the customer’s location, the delivery driver will open the Mobile Checkout App on their mobile device to bring up DPOS.
They will sign in to Mobile Checkout App, using the credentials that you assigned to them.

step 10

Select register

Next they will select Delivery as Select Use.
On the Select Register screen, choose the car you're driving for the route.
These are configured under Delivery > Configure > Cars and are considered the registers for Mobile Checkout purchases.

step 11

Select route and cart

The Select Route screen shows the routes assigned to the driver.
Select Cart is where they can view the details of the delivery.

step 12

Complete transaction

The driver brings the order to their customer and clicks Pay to complete the transaction with Dutchie Pay.
Next they select Done to finalize the delivery order.

Note

There is an option to email the receipt to the consumer if they want one.

Dutchie Pay Declined Orders

If Dutchie Pay is declined for payment upon delivery, you will need to let the customer know that an alternative form of payment is needed.

If alternative payment options appear on Mobile Checkout, that implies a decline occurred with Dutchie Pay and another payment must be taken to complete the transaction.

Common Dutchie Pay Decline Codes

• Insufficient funds (B104):
‍Your bank account has insufficient funds to complete this transaction
• Reached Spending Limit (B100):
‍Customer has exceeded spending limit
• Reached Transaction Limit (F092):
‍Customer has exceeded transaction limit
‍

Support

• Dutchie Support is at your fingertips with our Live Chat feature. You can talk with an agent by accessing the chat form in-product or from the support.dutchie.com help center.
• Hours: 5am - 9pm PST
• Email: payments@dutchie.com
• Phone: (866) 838-8244, Press 4

step 01

Placing an order

Consumers shops online via a Dutchie ecomm menu and select Dutchie Pay at checkout.
When the customer is ready, they click Place Order to finalize their purchase
A balance and fraud check is completed to confirm they have funds available for their order.

step 02

New delivery order

The Dutchie Pay order creates a cart in DPOS with the customer’s profile attached.
Depending on the Dispensary setup in Dutchie POS, this will be assigned to the guestlist status that the dispensary has designated for New Delivery Order.

step 03

Customize order

Next you will need to select the cart and assign products to the order.

step 04

Delivery manifest

Click on the Delivery button to create the Delivery Manifest and assign a Driver and click Save.

Note

This step is only required if the order is created on the DPOS, as selecting the delivery options will classify the order as a delivery order.

step 05

Delivery route

Click the side rail to navigate to the Delivery tab.
Toggle the checkbox next to the order you wish to assign to the route and click Create Route.
If adding to an existing route that has not yet been started, click Add to Route.

step 06

Add delivery details

Add the following details as needed to the order:

If the driver isn't ready to deliver the order, you can choose to click Save.
If the driver is ready to have this appear on mobile checkout, you can click ready for delivery.

step 07

Ready for delivery

When you are ready for the order to appear in your driver’s queue, click the three dots next to the order and choose Edit Delivery and select Ready for Delivery.

step 08

Start route

Click the three dots next to the new route and choose Start Route to dispatch your driver with the order.

step 09

Processing payment

Driver will deliver the orders per the route assigned. Once at the customer’s location, the driver will proceed to the next step which is dependent on dispensary workflows to collect payment and finalize the order.

CHECKPOINT
At this stage, you will want to determine how your dispensary prefers to process the payment via the DPOS. There are two options for collecting payment on a Dutchie Pay Delivery order when not using our Mobile Checkout feature.

• The driver should have order in hand while at the store, click Pay on DPOS to finalize the sale and ensure funds are available to cover the final cost of the order. This way if there is a decline, the store can contact the customer to have an alternative payment ready upon delivery.

• Alternatively, the driver can also arrive at the customer location with order and contact the store to finalize payment before handing the product to the customer.

• At the time payment is finalized, a final balance check is completed to ensure the customer has funds available.

• The funds will be removed from their account once the batch is closed, batch time is 6:30pm ET. If a transaction is completed after this time, it will be part of the next day's batch. At this moment, the batch time cannot be changed.

Dutchie Pay Declined Orders

If Dutchie Pay is declined for payment upon delivery, you will need to let the customer know that an alternative form of payment is needed.

Common Dutchie Pay Decline Codes

• Insufficient funds (B104):
‍Your bank account has insufficient funds to complete this transaction
• Reached Spending Limit (B100):
‍Customer has exceeded spending limit
• Reached Transaction Limit (F092):
‍Customer has exceeded transaction limit
‍

Support

• Dutchie Support is at your fingertips with our Live Chat feature. You can talk with an agent by accessing the chat form in-product or from the support.dutchie.com help center.
• Hours: 5am - 9pm PST
• Email: payments@dutchie.com
• Phone: (866) 838-8244, Press 4

Welcome to
Dutchie Pay

How to talk to customers about Dutchie Pay

Marketing tips

Welcome toDutchie Pay

How to talk to customers about Dutchie Pay

Marketing tips

Welcome to
Dutchie Pay