LOYALTY & MARKETING PRO
Turn shoppers into loyal, high value customers
Shoppers have more options than ever. Without the right tools, first-time buyers slip away. Loyalty & Marketing Pro keeps them coming back with personalized rewards, gamified experiences, and AI-powered campaigns that connect every promotion directly to revenue.
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20-30% Higher Order Sizes When Using Loyalty
Customers see their rewards in real time, unlock personalized offers, and redeem them online or in-store. Loyalty members spend 20-30 percent more per order and return far more frequently, creating a dependable base of high-value shoppers.
Own the Customer Relationship
Own the customer relationship by keeping loyalty, marketing, and customer data in one connected system you control. Instead of relying on third parties, you decide how to engage, reward, and grow your shopper base.
Automate Engagement, Scale Without Extra Work
Stop wasting time on manual campaigns or disconnected tools. L&M Pro automates reorders, win-backs, birthday boosts, and reminders at scale, so your team saves hours while customers get timely, personalized experiences that feel effortless.
Marketing You Can Actually Measure
Eliminate the guessing game. Tie every message and reward to actual orders, repeat visits, and revenue. From a single login, you see what works, where conversion is falling off, and how every campaign impacts loyalty and customer lifetime value.

"[Our Dutchie-powered] loyalty program was rebuilt to be a new gold standard and features a four-tiered system designed to reward and engage customers through personalized perks, seamless digital integration, and best-in-class benefits across all retail channels."

David Gacom

CCO, Ascend Wellness
LOYALTY & MARKETING PRO
Workflows: Automate Smarter Customer Journeys
Instead of sending one-off campaigns, Workflows automate the entire customer lifecycle. Triggers, conditions, and actions work together so every shopper gets the right message at the right time.
See how it works
Win Back Dormant Shoppers
Bring back customers who haven’t shopped in a while with targeted offers and reminders. Workflows automatically segment lapsed customers and send personalized emails, texts, or push notifications that draw them back in by delivering the right offer at the right time.
Reward Milestones Like Birthdays & First Purchases
Celebrate customers at the moments that matter. Automatically send point boosts, birthday perks, or first-purchase rewards that surprise and delight shoppers, turning one-time buyers into loyal fans.
Automate Post-Purchase Engagement
Don’t let the relationship stop at checkout. Workflows can trigger surveys, cross-sell offers, or re-order reminders, ensuring customers stay connected and come back sooner and more frequently.
Drive Mobile & In-Store Engagement
Encourage customers to log into your app, visit your store, or place another order with timely nudges. Workflows tie into mobile segments, visit history, and loyalty balances so that shoppers feel recognized wherever they engage.
LOYALTY & MARKETING PRO
Workflows: Automate Smarter Customer Journeys
Instead of sending one-off campaigns, Workflows automate the entire customer lifecycle. Triggers, conditions, and actions work together so every shopper gets the right message at the right time.
See how it works
Win Back Dormant Shoppers
Bring back customers who haven’t shopped in a while with targeted offers and reminders. Workflows automatically segment lapsed customers and send personalized emails, texts, or push notifications that draw them back in by delivering the right offer at the right time.
Reward Milestones Like Birthdays & First Purchases
Celebrate customers at the moments that matter. Automatically send point boosts, birthday perks, or first-purchase rewards that surprise and delight shoppers, turning one-time buyers into loyal fans.
Automate Post-Purchase Engagement
Don’t let the relationship stop at checkout. Workflows can trigger surveys, cross-sell offers, or re-order reminders, ensuring customers stay connected and come back sooner and more frequently.
Drive Mobile & In-Store Engagement
Encourage customers to log into your app, visit your store, or place another order with timely nudges. Workflows tie into mobile segments, visit history, and loyalty balances so that shoppers feel recognized wherever they engage.

The Same Loyalty Experience, Everywhere Customers Shop

Shoppers want consistency. With Loyalty & Marketing Pro, rewards feel familiar whether they’re online, in-store, or on the go. One balance, one profile, one experience — no matter how they engage.

Shopping Online

Customers can see their rewards in real time, apply them during checkout, and unlock personalized offers directly while browsing your website.

In-Store Kiosks

At kiosks, shoppers log in, view their rewards, and redeem them instantly as part of a fast, self-service checkout flow.

Your Branded Mobile App

Your branded mobile app puts loyalty in every customer’s pocket. Shoppers can track their points, receive personalized notifications, and redeem rewards from anywhere.

At the Register With Digital Wallets

Loyalty Passes live in your customer's mobile wallet, combining rewards and saved payments so they can redeem points and scan their wallet pass at checkout to pay in one step.

ALPHA
Shopping Online
Customers can see their rewards in real time, apply them during checkout, and unlock personalized offers directly while browsing your website.
ALPHA
In-Store Kiosks
At kiosks, shoppers log in, view their rewards, and redeem them instantly as part of a fast, self-service checkout flow.

Shopping Online

Customers can see their rewards in real time, apply them during checkout, and unlock personalized offers directly while browsing your website.

In-Store Kiosks

At kiosks, shoppers log in, view their rewards, and redeem them instantly as part of a fast, self-service checkout flow.

Your Branded Mobile App

Your branded mobile app puts loyalty in every customer’s pocket. Shoppers can track their points, receive personalized notifications, and redeem rewards from anywhere.

At the Register With Digital Wallets

Loyalty Passes live in your customer’s mobile wallet, combining rewards and saved payments so they can redeem points and pay with a single tap.
    Features That Keep Customers Coming Back

    features

    Custom Storefront Design

    Create your digital flagship with full control of layouts, fonts, colors, headers, footers, and product cards. Deliver an ecommerce experience that reflects your brand, not a cookie-cutter template.

    Features

    Custom Collections & Categories

    Build unique categories and collections like staff picks, house brands, and seasonal promos, and feature them directly on your homepage. Put your products and partners front and center, not buried in generic menus.

    Features

    Embedded Loyalty

    Show customers their points balance, let them redeem rewards, and unlock personalized offers all inside your menu. Loyalty members spend 32% more per order, making every checkout more valuable.

    Features

    Advanced SEO

    Ecommerce Pro menus live on your domain and are fully indexable by search engines. Control your URLs, metadata, and product schema to boost your rankings and capture more organic traffic.

    Features

    Social Proof

    Real-time alerts show when inventory is running low or when other customers have the same item in their cart. These small nudges make customers act faster, reduce cart abandonment, and increase completed checkouts.
    Tiered Rewards
    AI-Powered
    Channels
    Reporting
    Gamification
    Features

    Tiered Rewards

    Create flexible loyalty programs with multipliers, tiers, and perks like birthday bonuses.
    Features

    AI-Powered Content Generation

    Generate campaign copy, subject lines, and workflows that match your brand voice in seconds.
    Features

    Multi-Channel Campaigns

    Send personalized email, SMS, and push notifications all from one place.
    Features

    Measurable ROI Reporting

    Tie every campaign to revenue so you know exactly what drives growth.
    Features

    Gamification

    Make loyalty engaging with progress bars, point boosts, expirations that drive urgency, and personalized challenges that keep customers active and coming back.