This the third article in a three-part series that offers an in-depth look at the onboarding and implementation process for Dutchie POS. This content is provided for informational purposes only and is not intended as legal advice. You are responsible for your own compliance with laws and regulations.
It's not totally uncommon for new dispensary owners to mistake POS systems for a simple business tool that allows you to drive sales. Unfortunately, not understanding the capabilities of a cannabis POS system like Dutchie POS can limit how operationally efficient your dispensary can become. When your POS is functioning at its full potential, it has the power to transform your retail operation drastically.
There are certain steps all managers should take when optimizing Dutchie POS post-implementation, so let’s take a look at four ways to do just that.
After going live with Dutchie POS, Support will become your go-to resource. Dutchie Support is available 7 days a week from 5am to 10pm PST.
Once the implementation process has wrapped up, you'll receive an email with the Dutchie Support contact information. At this point, any Implementation Strategists you’ve been working with will no longer be your point of contact.
We recommend taking the following actions once live with Dutchie POS:
Dutchie POS provides a unique homepage experience in the Backoffice. Each user can configure their own homepage to show what’s most relevant to them.
Click the Configure button to customize the following sections:
The Quick Actions section allows you to select up to 4 of your most commonly performed actions. These selections will show as Quick Actions on the homepage that you can select and easily navigate to that section of the Backoffice.
Key metrics show up as dashboards that show real-time data on your homepage. You can select up to 9 key metrics to display on your homepage including:
Charts give you a snapshot view of different trends at your dispensary. You can select two of the following charts to display on your homepage:
The Lists view allows you to select up to two lists to show on the Backoffice homepage. Click the ENABLED toggles to display two of the following:
Set up a loyalty program to encourage repeat customers and increase average ticket sizes by awarding points for each dollar spent. Customers can then redeem points for discounts on future purchases.
Delivery is an optional feature, and all delivery settings and configurations are location-specific.
You can enable Dutchie POS's delivery features for both consumer delivery and wholesale operations in the Backoffice under Settings > Location:
If you use a tablet device as the point of sale for deliveries, you can also enable Require Signature in POS for Delivery or Require DL [driver's license or state ID] Image in POS for Delivery.
Business Intelligence tools empower organizations to drive operational decisions, in real-time, based on data collected and stored in Dutchie POS. When your business needs to make critical decisions, Business Intelligence tools or BI is a great place to start. Users can review dashboards, create custom report views, and schedule distribution via email.
Find BI tools under Dutchie Backoffice Reports > BI tools.
Dutchie is the leading technology partner for cannabis retailers of all sizes. With a range of solutions covering point of sale, payments, ecommerce, insurance, and more, Dutchie empowers dispensaries to run efficiently, scale their operation easily, stay compliant, and offer outstanding experiences to the customers who rely on them.