integrated DEBIT payments

Welcome to Dutchie PIN Debit

This guide makes it easy to set up your PIN Debit system. We'll provide everything you need to start taking PIN Debit payments including sharing best practices on how to get the word out to boost your average order value by 24%.

Get started

↓

Button Text Button Text

step 01

Processing a Transaction on the POS

Once the order is complete and the customer is ready to checkout, the budtender will select SELECT PAYMENT TYPE at the bottom of the screen, which populates an option to choose cash or debit, select DEBIT.
Select EXACT DEBIT. The amount will then be sent over to the PIN debit terminal.

Pro Tip

The order details can be expanded by selecting the arrow to display discounts & loyalty, and taxes.

step 02

Processing a Transaction on the PIN Debit Terminal

The terminal receives the transaction from the POS and will ask to confirm the amount.
— If tipping is enabled the terminal will prompt the customer to select a TIP or NO TIP. Then will ask the customer to confirm the new amount.
The customer then SWIPES their debit card.
*Note: Tapping is not currently supported.
The customer then ENTERS THEIR PIN -> confirms by pressing the GREEN BUTTON.
The transaction is then TRANSMITTED to the processor. The processor then responds with either an APPROVAL or DECLINE.
The transaction is then sent back to the POS from the terminal.

Pro Tip

The magstripe reader is on the back of the terminal, so the card needs to face away when being swiped. You only get one chance to swipe. If it’s unable to read the magstripe then it returns an error and the budtender has to resend a charge to the terminal.

step 03

Finalizing the Order

The budtender will see the notification banner showing APPROVAL.
The order details will show the updated amounts.
The budtender then selects PAY -> then they select DONE to finalize the order.
The order is complete, and the receipt will provide the order details, as well as the payment information.

Pro Tip

If you require a manager PIN at time of check out, you have an additional step that is done prior to selecting the DEBIT payment method.
• Enter the PIN number in the EMPLOYEE PIN field -> select DEBIT

How to Process Returns on PIN Debit Terminals

From the customer’s profile, go to their transaction history. Select the ellipsis next to the transaction you want to refund items for.
Click Details -> click the ellipsis next to the item you want to refund -> select Return.
‍
Debit transactions that are being returned will display a text prompt stating: ”(dollar amount) will be returned to card ending in ****(last four digits of card number).”
Under Returned to Card via Debit, select Yes -> Under Returned to Inventory, select Yes or No -> Choose the return reason.
Click Process to send the return information to the terminal. The debit terminal will prompt the total refund amount on-screen.
The customer swipes their card and enters their PIN number.
The return will be processed and a prompt will appear on the register to alert the budtender that the refund has been processed.
The return will be processed and a prompt will appear on the register to alert the budtender that the refund has been processed.

Pro Tip

Refunds are always posted as a separate transaction in the POS transaction history to account for closing reports.

Cancelling a transaction

If the budtender has already selected EXACT DEBIT and sent the transaction to the PIN debit terminal, but needs to cancel the transaction, the transaction needs to be cancelled on both the register and the PIN debit terminal.
To cancel the transaction on the terminal, press the RED button.
If the customer has already entered their PIN, the transaction cannot be cancelled.

Tips & Tricks

Become a Pro at PIN Debit by learning common errors, FAQs and more.

Learn more ->

Setting up your reader

Follow the instructions in this video tutorial to get your Ingenico hardware up and running. Or, if you prefer to read, just follow the steps below.

Read the guide ↓

step 01

Prep the terminal

Take the paper roll inside the printer on the terminal and feed the paper.

Pro Tip

• With integrated PIN debit, a receipt will only print from the register and not from the PIN Debit terminal.

• Terminal may mention connecting it to a dock. A dock is not needed and is an optional accessory.

step 02

Connect to Wi-Fi

On the first boot a prompt should be displayed with the message, SET UP WI-FI? Press the ENTER (GREEN) KEY to be taken to the CONFIGURE WI-FI section of the Tetra Admin.
Select 1-SCAN NETWORKS.
Once scanning is complete SELECT YOUR WIFI NETWORK’S SSID. If your Wi-Fi network is hidden or it’s SSID is not displayed select “Other” to enter it manually.
Type in your Wi-Fi network’s password then press the ENTER (GREEN) KEY. You’ll be returned to Tetra Admin. If the device was able to connect to the network the Wi-Fi symbol in the upper left corner of the screen should now be green.

Pro Tip

• If the SET UP WI-FI? prompt was not displayed, the CANCEL (RED) KEY was pressed, or one of the menus timed out due to inactivity, CLICK HERE to be taken to the next steps, and follow STEPS 1A-1E.

step 03

Complete Download

From the idle screen press the F KEY (SILVER CIRCLE KEY).
Select ADMIN MODE if given the option.
If prompted for the admin password type 123456A.
Then press the ENTER (GREEN) KEY.
Select TETRA ADMIN.
Select 1-DOWNLOAD APPLICATION.
Select 2-START DOWNLOAD.
Press the ENTER (GREEN) KEY when prompted to “Enter package name”. No value is needed.
The device will reboot TWICE then settle on the idle screen.

step 04

Set Date & Time

Complete the same steps from the idle screen -> press the F KEY (SILVER CIRCLE KEY) -> Select ADMIN MODE -> If prompted for the admin password type 123456A -> Then Press the ENTER (GREEN) KEY -> Select TETRA ADMIN.
Select SET DATE AND TIME.
Then select either SET DATE or SET TIME.
Enter time in hh:mm format and press ENTER (GREEN) KEY.
Enter date in mm/dd/yyyy format and press ENTER (GREEN) KEY.
Press the ENTER (GREEN) KEY again, then press CANCEL (RED) KEY twice to return to idle screen.

step 05

Setting Up 4G

Insert the SIM card where it states SIM CARD, in the photo.
— SIM card should have CONTACT PLATE face down, and it slides up into the device to lock into place
Reboot the terminal, hold the # KEY and the YELLOWKEY
— Once the terminal is powers back up, give it about 5 minutes to fully connect to the network. Then you can attempt a transaction.
— You will see connection bars, like on a cell phone, in the upper left corner.

Tips & Tricks

Extending Sleep Time
Leaving the terminals plugged into power disables sleep mode, but if you would like to use them wirelessly you do want to extend the time to sleep. The terminal does have a screensaver, this is standard and is not sleep mode.

• From the idle screen press the F KEY(SILVER CIRCLE KEY).
• Select ADMIN MODE, the enter the password 123456A, and select the GREEN button.
• To change the length of time the terminal takes to SLEEP while idle:
— Select STANDBY TIME-OUT
— Enter your new value in seconds (EX: 1 hour = 3600 seconds)
— Press the GREEN key to accept your value and return to the ECO mode menu
• To change the length of time the terminal takes to SHUTDOWN while idle:
— Select SHUTDOWN TIME-OUT
— Enter your new value in seconds (EX: 2 hour = 7200 seconds). SET this value longer than STANDBY TIME-OUT or the device will shutdown before going into standby.
— Press the GREEN key to accept your value and return to the ECO mode menuPress the RED key to return to idle.

Employee permission in Dutchie POS
Dispensaries need to make sure that you give employees setting up PIN Debit terminals “Admin Access” in Dutchie POS so they can properly activate the terminals. If they do not have admin access they will not be able to complete the terminal setup.

Processing a transaction

PIN Debit transactions are fast, easy, and secure. Take a look at PIN Debit in action in this quick video.

Read the guide ↓

step 01

Processing a Transaction on the POS

Once the order is complete and the customer is ready to checkout, the budtender will select SELECT PAYMENT TYPE at the bottom of the screen, which populates an option to choose cash or debit, select DEBIT.
Select EXACT DEBIT. The amount will then be sent over to the PIN debit terminal.

Pro Tip

The order details can be expanded by selecting the arrow to display discounts & loyalty, and taxes.

step 02

Processing a Transaction on the PIN Debit Terminal

The terminal receives the transaction from the POS. If tipping is enabled the terminal will prompt the customer to select a TIP or NO TIP, by pressing button 1 or 2 -> it will then prompt them to select the tip amount by pressing the numbered button that correlates with the tip amount on the screen.
The terminal will display the order details. The customer confirms the order by selecting the ”-” button below ACCEPT.
The customer then SWIPES their debit card.
*Note: Tapping is not currently supported.
The customer then ENTERS THEIR PIN -> confirms by pressing the GREEN BUTTON.
The transaction is then TRANSMITTED to the processor. The processor then responds with either an APPROVAL or DECLINE.
The transaction is then sent back to the POS from the terminal.

step 03

Finalizing the Order

The budtender will see the notification banner showing APPROVAL.
The order details will show the updated amounts.
The budtender then selects PAY -> then they select DONE to finalize the order.
The order is complete, and the receipt will provide the order details, as well as the payment information.

Pro Tip

How to Process Returns on PIN Debit Terminals

From the customer’s profile, go to their transaction history. Select the ellipsis next to the transaction you want to refund items for.
Click Details -> click the ellipsis next to the item you want to refund -> select Return.
‍
Debit transactions that are being returned will display a text prompt stating: ”(dollar amount) will be returned to card ending in ****(last four digits of card number).”
Under Returned to Card via Debit, select Yes -> Under Returned to Inventory, select Yes or No -> Choose the return reason.
Click Process to send the return information to the terminal. The debit terminal will prompt the total refund amount on-screen.
The customer swipes their card and enters their PIN number.
The return will be processed and a prompt will appear on the register to alert the budtender that the refund has been processed.
The return will be processed and a prompt will appear on the register to alert the budtender that the refund has been processed.

Pro Tip

Refunds are always posted as a separate transaction in the POS transaction history to account for closing reports.

Cancelling a transaction

If the budtender has already selected EXACT DEBIT and sent the transaction to the PIN debit terminal, but needs to cancel the transaction, the transaction needs to be cancelled on both the register and the PIN debit terminal.
To cancel the transaction on the terminal, press the RED button.
If the customer has already entered their PIN, the transaction cannot be cancelled.

Tips & Tricks

Become a Pro at PIN Debit by learning common errors, FAQs and more.

Learn more ->

Setting up your reader

Follow the instructions in this video tutorial to get your Ingenico hardware up and running. Or, if you prefer to read, just follow the steps below.

Read the guide ↓

step 01

Prep the terminal

Take the paper roll inside the printer on the terminal and feed the paper.

Pro Tip

step 01

Connect to Wi-Fi

Plug included ethernet cable into your internet router.
Plug power cable into the outlet and into the back of the magic box cable. The terminal will turn on automatically once connected to power.
Insert paper roll.
If you do not install the paper roll, the Desk/3500 will remain on the loading screen until a paper roll in inserted.

From the idle screen press the F KEY(SILVER CIRCLE KEY).
Select ADMIN MODE if given the option.
If prompted for the admin password type 123456A or T8432678.
Then press the ENTER (GREEN) KEY.
Select TETRA ADMIN.
Select 3-CONFIGURE WIFI.
Select 1-SCAN NETWORKS.
Once scanning is complete SELECT YOUR WIFI NETWORK’S SSID.
If your Wi-Fi network is hidden or it’s SSID is not displayed select “Other” to enter it manually.
Type in your Wi-Fi network’s password then press the ENTER (GREEN) KEY.
You’ll be returned to Tetra Admin. If the device was able to connect to the network the Wi-Fi symbol in the upper left corner of the screen should now be green.

Pro Tip

• Your terminal is configured to process via WiFi unless otherwise noted. If you would like to process transactions via ethernet and would like to confirm the terminal programming please reach out to paymentsapplications@dutchie.com.
‍
• Download one terminal at a time to ensure fastest download speed.

step 02

Complete Download

From the idle screen press the F KEY(SILVER CIRCLE KEY).
Select ADMIN MODE if given the option.
If prompted for the admin password type 123456A or T8432678.
Then press the ENTER (GREEN) KEY.
Select TETRA ADMIN.
Select 1-DOWNLOAD APPLICATION.
Select 2-START DOWNLOAD.
Press the ENTER (GREEN) KEY when prompted to “Enter package name”. No value is needed.
The device will reboot TWICE then settle on the idle screen.

Select 1- DOWNLOAD APPLICATION -> 1- CONFIGURE DOWNLOAD -> NETWORK TYPE -> WiFi.
Then press the ENTER (GREEN) KEY.
Then press the CANCEL (RED) Key.
Select 2-START DOWNLOAD.
Press the ENTER (GREEN) KEY when prompted to “Enter package name”. No value is needed.
The device will reboot TWICE then settle on the idle screen.

step 03

Set Date & Time

Complete the same steps from the idle screen -> press the F KEY (SILVER CIRCLE KEY) -> Select ADMIN MODE -> If prompted for the admin password type 123456A -> Then Press the ENTER (GREEN) KEY -> Select TETRA ADMIN.
Select SET DATE AND TIME.
Then select either SET DATE or SET TIME.
Enter time in hh:mm format and press ENTER (GREEN) KEY.
Enter date in mm/dd/yyyy format and press ENTER (GREEN) KEY.
Press the ENTER (GREEN) KEY again, then press CANCEL (RED) KEY twice to return to idle screen.

Tips & Tricks

Label terminals
Terminals are configured to specific POS registers so we recommend labeling your PIN Debit terminals to be associated with the POS register that they were initially paired with when activated.

Processing a transaction

PIN Debit transactions are fast, easy, and secure. Take a look at PIN Debit in action in this quick video.

Read the guide ↓

step 01

Processing a Transaction on the POS

Once the order is complete and the customer is ready to checkout, the budtender will select SELECT PAYMENT TYPE at the bottom of the screen, which populates an option to choose cash or debit, select DEBIT.
Select EXACT DEBIT. The amount will then be sent over to the PIN debit terminal.

Pro Tip

The order details can be expanded by selecting the arrow to display discounts & loyalty, and taxes.

step 02

Processing a Transaction on the PIN Debit Terminal

The terminal receives the transaction from the POS. If tipping is enabled the terminal will prompt the customer to select a TIP or NO TIP, by pressing button 1 or 2 -> it will then prompt them to select the tip amount by pressing the numbered button that correlates with the tip amount on the screen.
The terminal will display the order details. The customer confirms the order by selecting the ”-” button below ACCEPT.
The customer then SWIPES their debit card.
*Note: Tapping is not currently supported.
The customer then ENTERS THEIR PIN -> confirms by pressing the GREEN BUTTON.
The transaction is then TRANSMITTED to the processor. The processor then responds with either an APPROVAL or DECLINE.
The transaction is then sent back to the POS from the terminal.

step 03

Finalizing the Order

The budtender will see the notification banner showing APPROVAL.
The order details will show the updated amounts.
The budtender then selects PAY -> then they select DONE to finalize the order.
The order is complete, and the receipt will provide the order details, as well as the payment information.

Pro Tip

How to Process Returns on PIN Debit Terminals

From the customer’s profile, go to their transaction history. Select the ellipsis next to the transaction you want to refund items for.
Click Details -> click the ellipsis next to the item you want to refund -> select Return.
‍
Debit transactions that are being returned will display a text prompt stating: ”(dollar amount) will be returned to card ending in ****(last four digits of card number).”
Under Returned to Card via Debit, select Yes -> Under Returned to Inventory, select Yes or No -> Choose the return reason.
Click Process to send the return information to the terminal. The debit terminal will prompt the total refund amount on-screen.
The customer swipes their card and enters their PIN number.
The return will be processed and a prompt will appear on the register to alert the budtender that the refund has been processed.
The return will be processed and a prompt will appear on the register to alert the budtender that the refund has been processed.

Pro Tip

Refunds are always posted as a separate transaction in the POS transaction history to account for closing reports.

Cancelling a transaction

If the budtender has already selected EXACT DEBIT and sent the transaction to the PIN debit terminal, but needs to cancel the transaction, the transaction needs to be cancelled on both the register and the PIN debit terminal.
To cancel the transaction on the terminal, press the RED button.
If the customer has already entered their PIN, the transaction cannot be cancelled.

Tips & Tricks

Common Declines

Failure to route transaction, no routes found - card is not supported
51 - insufficient funds

support

Need additional help?

Visit our help center ->

Live chat

⚡ Fastest

Avg. response: 2 minutes

Learn more ->

Give us a call

5am - 9pm PST

(866) 838-8244 ->

Email us

Avg. response: 1 day

Send an email ->

Setting up your reader

How to get your Ingenico hardware up and running.

Read the guide ↓

step 01

Connect to Wi-Fi

On the first boot a prompt should be displayed with the message, SET UP WI-FI? Press the ENTER (GREEN) KEY to be taken to the CONFIGURE WI-FI section of the Tetra Admin.
Select 1-SCAN NETWORKS.
Once scanning is complete SELECT YOUR WIFI NETWORK’S SSID. If your Wi-Fi network is hidden or it’s SSID is not displayed select “Other” to enter it manually.
Type in your Wi-Fi network’s password then press the ENTER (GREEN) KEY. You’ll be returned to Tetra Admin. If the device was able to connect to the network the Wi-Fi symbol in the upper left corner of the screen should now be green.

Pro Tip

If the SET UP WI-FI? prompt was not displayed, the CANCEL (RED) KEY was pressed, or one of the menus timed out due to inactivity, CLICK HERE to be taken to the next steps, and follow STEPS 1A-1E.

step 02

Complete Download

From the idle screen press the F KEY (SILVER CIRCLE KEY).
Select ADMIN MODE if given the option.
If prompted for the admin password type 123456A.
Then press the ENTER (GREEN) KEY.
Select TETRA ADMIN.
Select 1-DOWNLOAD APPLICATION.
Select 2-START DOWNLOAD.
Press the ENTER (GREEN) KEY when prompted to “Enter package name”. No value is needed.
The device will reboot TWICE then settle on the idle screen.

step 03

Set Date & Time

Complete the same steps from the idle screen -> press the F KEY (SILVER CIRCLE KEY) -> Select ADMIN MODE -> If prompted for the admin password type 123456A -> Then Press the ENTER (GREEN) KEY -> Select TETRA ADMIN.
Select SET DATE AND TIME.
Then select either SET DATE or SET TIME.
Enter time in hh:mm format and press ENTER (GREEN) KEY.
Enter date in mm/dd/yyyy format and press ENTER (GREEN) KEY.
Press the ENTER (GREEN) KEY again, then press CANCEL (RED) KEY twice to return to idle screen.

step 04

Setting Up 4G

Insert the SIM card where it states SIM CARD, in the photo.
— SIM card should have CONTACT PLATE face down, and it slides up into the device to lock into place
Reboot the terminal, hold the # KEY and the YELLOWKEY
— Once the terminal is powers back up, give it about 5 minutes to fully connect to the network. Then you can attempt a transaction.
— You will see connection bars, like on a cell phone, in the upper left corner.

Connecting to Dutchie POS

How to get your PIN Debit reader connected to your POS.

Read the guide ↓

step 01

Adding Serial Numbers

Once logged into the back office, go to the left rail and click through Settings -> Integrations -> PIN Debit.
Next select Device Configuration -> Add Device.
Enter a unique name for the Device Name.
Identify the Device ID located on the back of the device & enter it in the Device Serial Number field (SN number-16 digits starting with 309) -> Click save. Note: You may need to remove the back cover to find the number.
Repeat for every payment terminal that needs to be linked to a register.

step 02

Assigning Terminals to Registers

Next, on the left rail click through to Settings -> Devices.
Click on the register you want to link to your payment terminal.
Scroll down and select a terminal from the dropdown menu next to PIN Debit terminal field to link that specific register -> select Save.
Repeat for every register.
Note: Only 1 register can be linked to 1 payment terminal.

step 03

Enabling Integration & Tipping

Go to the left rail and navigate back to Settings -> Integrations -> PIN Debit.
Select the dropdown next to Enabled and select Yes -> Save.
You can also enable or disable tipping. If disabled, then the tipping options will not appear on the payment terminal screen when the customer is prompted to process their payment.

Processing a transaction

How to checkout a customer using PIN Debit.

Read the guide ↓

step 01

Processing a Transaction on the POS

Once the order is complete and the customer is ready to checkout, the budtender will select SELECT PAYMENT TYPE at the bottom of the screen, which populates an option to choose cash or debit, select DEBIT.
Select EXACT DEBIT. The amount will then be sent over to the PIN debit terminal.

Pro Tip

The order details can be expanded by selecting the arrow to display discounts & loyalty, and taxes.

step 02

Processing a Transaction on the PIN Debit Terminal

The terminal receives the transaction from the POS. If tipping is enabled the terminal will prompt the customer to select a TIP or NO TIP, by pressing button 1 or 2 -> it will then prompt them to select the tip amount by pressing the numbered button that correlates with the tip amount on the screen.
The terminal will display the order details. The customer confirms the order by selecting the ”-” button below ACCEPT.
The customer then SWIPES their debit card.
*Note: Tapping is not currently supported.
The customer then ENTERS THEIR PIN -> confirms by pressing the GREEN BUTTON.
The transaction is then TRANSMITTED to the processor. The processor then responds with either an APPROVAL or DECLINE.
The transaction is then sent back to the POS from the terminal.

step 03

Finalizing the Order

The budtender will see the notification banner showing APPROVAL.
The order details will show the updated amounts.
The budtender then selects PAY -> then they select DONE to finalize the order.
The order is complete, and the receipt will provide the order details, as well as the payment information.

Pro Tip

How to Process Returns on PIN Debit Terminals

Press the GREEN ENTER KEY from the idle screen.
Press the 1 KEY or scroll to 1-RETURN and press the GREEN ENTER KEY.
Enter the RETURN AMOUNT and press the GREEN ENTER KEY.
Pass the terminal to the customer to SWIPE their card.
Transaction receipt prints.

Pro Tip

To process returns and voids on the register, you will need manager permissions.
Returns and voids cannot be undone, even by Dutchie support agents.
Be sure to understand your locations return and void policies, as well as any applicable local policies.
Process the return in the terminal prior to processing the void on the register, but be sure to always process in both locations to ensure reporting matches.

Cancelling a transaction

If the budtender has already selected EXACT DEBIT and sent the transaction to the PIN debit terminal, but needs to cancel the transaction, the transaction needs to be cancelled on both the register and the PIN debit terminal.
To cancel the transaction on the terminal, press the RED button.
If the customer has already entered their PIN, the transaction cannot be cancelled.

Tips & Tricks

Common Declines

Failure to route transaction, no routes found - card is not supported
51 - insufficient funds

See PIN Debit in action

PIN Debit is already proving to be an impactful solution for retailers across North America. Learn from their stories below.

This is some text inside of a div block.

Far & Dotter Boosts Cashless AOV by 25% in 30 Days with PIN Debit

This is some text inside of a div block.

To the Moon: Astro Buds Increases AOV by 24% with Cannabis PIN Debit

PIN DEBIT

Marketing tips

Marketing

Welcome to Dutchie PIN Debit

How to talk to customers about Dutchie Pay

Marketing tips